Creating and maintaining a long-term technology plan for your Contact Center and customer self-service tools (such as IVR) can be a daunting task, even for the experienced. Proper design, coordination and collaboration of the system and networks is required to ensure up time and operational success. We have a track record for helping our clients evaluate their current technology platforms to understand the impact on customer service and help them obtain the proper tools to enable improvements.
Consumers are demanding new ways to communicate and it needs to be easy or they will move to a competitor. Don’t let that happen to your business. If you are opening a new contact center or are ready to enhance or refresh your existing one, COMgroup can help.
— James Madeupguy, CTO, ABC Inc | Redmond, WA —
INSIGHTS
by JR Simmons, founder, COMgroup