Case Studies

City of Phoenix   Public Sector - Government

Type of Services provided:  Strategic Planning, Data Network Procurement, Unified Communications (UC) and Contact Center Systems Procurement

COMgroup won a bid and was awarded a contract to assist the City with an upgrade to its voice and data network.   COMgroup provided the City:

• a technical/services review resulting in a technical gap analysis,
• a needs analysis via interviews with over 20 departments and 12 other key leadership and IT individuals, resulting in a functional gap analysis,
• an assessment of the City’s current vendors,
• a market study of potential solutions, manufactures, and vendors,
• estimates for capital and operating costs to fit within a $36 million-dollar budget,
• technical specifications for a multi-purpose (UC system, contact center, and data network) Request for Proposal,
• assistance with evaluation, vendor selection, and contract negotiations for a new Unified Communications system and new L2 and L3 data network electronics.